Privacy Policy

At Biogiene, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website, https://biogiene.us/. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personally identifiable information (PII) and non-personal data to serve you better and to improve your shopping experience.

A. Personal Information

When you interact with our website—such as placing an order, subscribing to emails, or contacting us—we may collect:

• Full Name
• Email Address
• Shipping and Billing Address
• Phone Number
• Payment Information (processed securely through third-party gateways like Stripe or PayPal)
• Account login details (if applicable)

B. Non-Personal Information

To enhance website functionality and user experience, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring/exit pages
• Date and time of access
• Pages viewed and time spent on our site
• General location data (such as city or region, not exact location)

2. How We Use Your Information

We use the collected information to:

• Process orders and manage transactions
• Communicate with you regarding your order, shipping status, or customer inquiries
• Improve our website and personalize your shopping experience
• Send promotional emails and offers (you can unsubscribe anytime)
• Maintain security and detect fraudulent or unauthorized activity
• Comply with legal obligations or enforce our terms of service

3. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

With trusted third-party partners (e.g., payment processors, delivery companies, customer support services) who help us operate our business and fulfill your orders

With legal authorities if required by law, court order, or to protect our rights and the rights of others

During business transfers, such as mergers, acquisitions, or asset sales, where customer information may be part of the transferred assets

All third parties are contractually bound to safeguard your data and use it only for authorized purposes.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to collect data and improve site performance. Cookies help us:

• Remember your preferences and shopping cart contents
• Track your browsing behavior on our site
• Provide tailored advertisements and product recommendations

You can manage or disable cookies in your browser settings, but please note that doing so may affect the functionality of certain features on our website.

5. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• SSL encryption for secure transmission of sensitive data
• Secure servers and restricted access to personal data
• Regular site monitoring to prevent vulnerabilities

While we strive to use commercially acceptable means to protect your information, no online transmission or electronic storage method is 100% secure.

6. Third-Party Links

Our website may contain links to external websites that are not operated by us. Once you leave our site, we encourage you to read the privacy policies of those third-party websites. We are not responsible for their privacy practices, content, or handling of your information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, such as:

• The right to access the information we hold about you
• The right to correct inaccurate data
• The right to request deletion of your personal information
• The right to opt out of marketing emails at any time by clicking “unsubscribe” in any email
• To exercise these rights, please contact us directly at [Insert Contact Email].

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under this age. If you believe your child has provided us with personal data, please contact us, and we will promptly delete the information.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Once no longer needed, your data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website after such changes constitutes your acknowledgment and acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us.